Privacy Policy

This privacy notice part sets out how Vine Beverages collects and uses (processes) information about individuals; referred to as your ‘personal information’. For a full copy of our privacy policy, get in touch via our contact form on the home page.

You are assured that we will treat all personal information as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures are also taken to safeguard against unauthorized or unlawful processing and accidental loss or destruction or damage to the personal information.

We will hold and process data for day to day business process and activities including the processing of your orders for supply and sale of our products and services, to manage your account or to meet our Legal, Regulatory and Good Governance obligations and requirements (in particular in respect of anti-money laundering legislation).

If you do not provide the information that we request, we may not be able to provide you with the requested products or services.

When We Collect Personal Information

We will collect personal information when you:

1. Buy our products.
2. Create an account if relevant or prompted.
3. Subscribe to our news, participate in a promotion, contest or attend an event.
4. Submit a review or participate in a survey.
5. Communicate or interact with us via social media.
6. Contact us for assistance.
7. You try to sell us products or services.

Some of this information we collect directly from you either in person or via our website, email or telephone, via web-chat or social media.

Personal Information We May Collect

The personal Information that we may collect from you explicitly includes the following:

1. Name, date of birth, gender and country of residence.
2. Billing and shipping address.
3. Personal contact information such as email address, telephone number and mobile number.
4. Payment information such as debit or credit card details; bank account details; PayPal User ID; Amazon User ID.
5. Photographic proof of age.
6. Your reviews about our products and services, information about your preferences and consumption habits.
7. Marketing communication and cookie preferences that you have given your consent.
8. Photographs and videos submitted by you or taken at one of our events.
9. Profile pictures and social media profile information that you have given your consent.
10. Computer or device IP address.

How We Use Your Information

When we receive personal information about you from different sources, we may combine or link that information. Linking different sources of information enables us to provide better customer support when you contact us and an overall better shopping experience.

How We Store Personal Information

Some of the personal data may be kept in paper files, while other personal data will be included in computerized files and electronic databases that have restricted and secure access.